Packing / Unpacking Video
For insurance purposes, we make an unedited, single-take video of the condition and proper operation of the watch, and the packing process. We encourage you to make an unboxing video, AND to read the operations manual prior to operating the features of the timepiece. This will ensure we have evidence needed in the event damage occurs during shipping.
Shipping
We ship the watch within two business days of your funds clearing, fully-ensured for the purchase price, at our expense from Las Vegas, NV, via FedEx Priority Overnight (Continental USA only) to either your nearest FedEx Office or FedEx Ship Center, or, if required, to the eBay Authenticator, then to you. We can ship directly to your residence (for watches under $25,000) if an Adult is available to sign for the package. I will provide a video of the watch working as advertised prior to packing, as well as the packing process. I’ll also provide photos of dropping the package at FedEx, as well as the receipt, and tracking info.
Warranty
Our warranty provides coverage for 90 Days from the date of purchase as shown on this invoice, and covers manufacturing defects of the watch only, including movement, timekeeping, and mechanical failures. It is non-transferable, and is not valid for clients outside USA. Watches serviced or opened by unauthorized parties will void the warranty. Authorized Authentication Center inspections will NOT void the warranty. We are not responsible for loss, theft, or damage due to negligence, accidents, misuse, or exceeding water resistance limits. Warranty does NOT cover: external components (straps, crystals, cases, etc.), water damage, normal wear and tear (scratches, dents, bracelet stretching, etc.), or accessories. All warranty repairs must be authorized and processed through us. To initiate a warranty claim, contact us for a return authorization. Include your invoice and a description of the issue. Customer covers return shipping; We cover shipping after repair.
DO NOT TAKE CORRECTIVE ACTION ON YOUR OWN OR TAKE IT TO A REPAIR SHOP.
If you do, I this warranty is void.
Returns
Returns will be accepted ONLY if, upon arrival, a timepiece arrives in a condition other than what was described and shipped. If that happens you MUST notify me within 48 hours of your receipt. I strongly suggest you video yourself unboxing the timepiece to verify condition upon receipt, AND make sure you understand the workings of the timepiece and know how to operate it BEFORE you attempt any adjustments. The video will be necessary in the event of an insurance claim due to damage in shipping, or to verify any claim that it arrived in a state different from when it was shipped. If there is a verified problem with the timepiece upon arrival, I will work with you to resolve the issue. Your options are: 1) to return it (at your cost) to me within three business days of notification for EITHER a full refund (issued within two business days after I receive it) or credit toward another timepiece; or 2) to allow me to take appropriate corrective action (at my expense) using my trusted watchmaker. We will provide a QR code for a fully-insured FedEx return shipping label at your expense.
DO NOT TAKE CORRECTIVE ACTION ON YOUR OWN OR TAKE IT TO A REPAIR SHOP.
If you do, I will not accept a return.
Buy-Back/Trade-in Policy
For a period of ONE YEAR from the date of your invoice, provided the items included in the sale remain in the same operating condition, and there are no cosmetic flaws (beyond any noted at time of this sale) that cannot be fixed by a simple polish, we will buy the items back for 80% of the purchase price shown on this invoice, or give trade-in credit for that amount toward another purchase. Fully-insured shipping to us will be at your expense. We will provide a QR code for the shipping label.